LEGAL
Privacy Policy
Privacy Policy
Privacy Policy
How Trust Genie collects, uses and protects your personal information.
How Trust Genie collects, uses and protects your personal information.
Introduction
Introduction
This Privacy Policy explains how Trust Genie collects, uses and shares personal information when you visit trustgenie.uk, submit an enquiry, use our services or contact our team.
This Privacy Policy explains how Trust Genie collects, uses and shares personal information when you visit trustgenie.uk, submit an enquiry, use our services or contact our team.
Collecting personal information
Collecting personal information
We may collect device and usage information such as browser version, IP address, time zone, cookie information, pages viewed, search terms and how you interact with the site. We also collect information you provide directly, including your name, business name, telephone number, email address, billing or service details and any information supplied in support enquiries. We use this information to operate the website accurately, respond to enquiries, provide services, communicate with you, prevent fraud and improve our services.
We may collect device and usage information such as browser version, IP address, time zone, cookie information, pages viewed, search terms and how you interact with the site. We also collect information you provide directly, including your name, business name, telephone number, email address, billing or service details and any information supplied in support enquiries. We use this information to operate the website accurately, respond to enquiries, provide services, communicate with you, prevent fraud and improve our services.
Sharing personal information
Sharing personal information
We may share personal information with trusted service providers that help us host and operate the website, process enquiries, deliver contracted services, communicate with customers and analyse website usage. We may also disclose information where required to comply with law, respond to a lawful request or protect our rights.
We may share personal information with trusted service providers that help us host and operate the website, process enquiries, deliver contracted services, communicate with customers and analyse website usage. We may also disclose information where required to comply with law, respond to a lawful request or protect our rights.
Behavioural advertising and analytics
Behavioural advertising and analytics
We may use analytics and advertising services to understand how visitors use the site and provide relevant marketing. These services may use cookies or similar technologies, subject to consent where required. Google explains its privacy practices at policies.google.com/privacy and provides an Analytics opt-out tool at tools.google.com/dlpage/gaoptout.
We may use analytics and advertising services to understand how visitors use the site and provide relevant marketing. These services may use cookies or similar technologies, subject to consent where required. Google explains its privacy practices at policies.google.com/privacy and provides an Analytics opt-out tool at tools.google.com/dlpage/gaoptout.
How we use personal information
How we use personal information
We use personal information to provide and improve our services, respond to quote requests, communicate with you, administer agreements, prevent misuse or fraud and keep you informed about relevant services and offers where permitted.
We use personal information to provide and improve our services, respond to quote requests, communicate with you, administer agreements, prevent misuse or fraud and keep you informed about relevant services and offers where permitted.
Lawful basis
Lawful basis
Where UK GDPR or EU GDPR applies, we process personal information on one or more lawful bases: consent; performance of a contract; compliance with legal obligations; protection of vital interests; performance of a task in the public interest; or our legitimate interests where these do not override your rights and freedoms.
Where UK GDPR or EU GDPR applies, we process personal information on one or more lawful bases: consent; performance of a contract; compliance with legal obligations; protection of vital interests; performance of a task in the public interest; or our legitimate interests where these do not override your rights and freedoms.
Retention and automated decision-making
Retention and automated decision-making
We retain personal information only for as long as necessary for the purposes described, to meet contractual and legal duties, or until a valid erasure request is completed. You may object to decisions based solely on automated processing where they have a legal or similarly significant effect. Limited automated checks may be used to prevent fraud or misuse.
We retain personal information only for as long as necessary for the purposes described, to meet contractual and legal duties, or until a valid erasure request is completed. You may object to decisions based solely on automated processing where they have a legal or similarly significant effect. Limited automated checks may be used to prevent fraud or misuse.
Your rights
Your rights
Depending on where you live, you may have rights to access the information we hold, receive a portable copy, correct inaccurate information, restrict or object to processing, withdraw consent and request erasure. Contact Trust Genie to exercise these rights.
Depending on where you live, you may have rights to access the information we hold, receive a portable copy, correct inaccurate information, restrict or object to processing, withdraw consent and request erasure. Contact Trust Genie to exercise these rights.
Cookies
Cookies
Cookies are small files stored on your device. We may use functional, performance, analytics, advertising and social-media cookies to remember preferences and understand website use. Session cookies expire when browsing ends; persistent cookies remain until they expire or are deleted. You can manage cookies through your browser settings, although blocking some cookies may affect site functionality.
Cookies are small files stored on your device. We may use functional, performance, analytics, advertising and social-media cookies to remember preferences and understand website use. Session cookies expire when browsing ends; persistent cookies remain until they expire or are deleted. You can manage cookies through your browser settings, although blocking some cookies may affect site functionality.
Do Not Track and changes
Do Not Track and changes
Because there is no consistent industry standard for responding to Do Not Track signals, our practices do not automatically change when such a signal is detected. We may update this policy to reflect operational, legal or regulatory changes and will publish the revised version here.
Because there is no consistent industry standard for responding to Do Not Track signals, our practices do not automatically change when such a signal is detected. We may update this policy to reflect operational, legal or regulatory changes and will publish the revised version here.
Contact and complaints
Contact and complaints
For privacy questions, rights requests or complaints, contact Trust Genie using the contact details on trustgenie.uk. If you are dissatisfied with our response, you may complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/. Last updated: 16 January 2024.
For privacy questions, rights requests or complaints, contact Trust Genie using the contact details on trustgenie.uk. If you are dissatisfied with our response, you may complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/. Last updated: 16 January 2024.